RETURNS
We hope you’re delighted with your order. If you’re not perfectly satisfied, you may request a return for your item(s) within 28 days. You will then have a further 14 days following your request to return unsuitable items.

RETURN SHIPPING CHARGES
Returning an item may incur a charge. Select your shipping destination to display the applicable cost.
Afghanistan
            Albania
            Algeria
            American Samoa
            Andorra
            Angola
            Anguilla
            Antigua and Barbuda
            Argentina
            Armenia
            Aruba
            Australia
            Austria
            Azerbaijan
            Bahamas
            Bahrain
            Bangladesh
            Barbados
            Belgium
            Belize
            Benin
            Bermuda
            Bhutan
            Bolivia
            Bosnia and Herzegovina
            Botswana
            Brazil
            Brunei Darussalam
            Bulgaria
            Burkina Faso
            Burundi
            Cambodia
            Cameroon
            Canada
            Cape Verde
            Cayman Islands
            Central African Republic
            Chad
            Chile
            China
            Colombia
            Comoros
            Congo
            Congo the Democratic Republic of the
            Cook Islands
            Costa Rica
            Cote D Ivoire
            Croatia
            Cyprus
            Czech Republic
            Denmark
            Djibouti
            Dominica
            Dominican Republic
            Ecuador
            Egypt
            El Salvador
            Equatorial Guinea
            Eritrea
            Estonia
            Ethiopia
            Falkland Islands (Malvinas)
            Faroe Islands
            Fiji
            Finland
            France
            French Guiana
            French Polynesia
            French Southern Territories
            Gabon
            Gambia
            Georgia
            Germany
            Ghana
            Gibraltar
            Greece
            Greenland
            Grenada
            Guadeloupe
            Guam
            Guatemala
            Guinea
            Guinea-Bissau
            Guyana
            Haiti
            Holy See (Vatican City State)
            Honduras
            Hong Kong
            Hungary
            Iceland
            India
            Indonesia
            Iraq
            Ireland
            Isle of Man
            Israel
            Italy
            Jamaica
            Japan
            Jordan
            Kazakhstan
            Kenya
            Kiribati
            Korea Republic of
            Kuwait
            Kyrgyzstan
            Lao Peoples Democratic Republic
            Latvia
            Lebanon
            Lesotho
            Liberia
            Libyan Arab Jamahiriya
            Liechtenstein
            Lithuania
            Luxembourg
            Macau
            Macedonia the Former Yugoslav Republic of
            Madagascar
            Malawi
            Malaysia
            Maldives
            Mali
            Malta
            Marshall Islands
            Martinique
            Mauritania
            Mauritius
            Mexico
            Micronesia Federated States of
            Moldova Republic of
            Monaco
            Mongolia
            Montenegro Republic of
            Montserrat
            Morocco
            Mozambique
            Myanmar
            Namibia
            Nauru
            Nepal
            Netherlands
            New Caledonia
            New Zealand
            Nicaragua
            Niger
            Nigeria
            Niue
            Norfolk Island
            Northern Mariana Islands
            Norway
            Oman
            Pakistan
            Palau
            Panama
            Papua New Guinea
            Paraguay
            Peru
            Philippines
            Pitcairn
            Poland
            Portugal
            Puerto Rico
            Qatar
            Reunion
            Romania
            Russia
            Rwanda
            Saint Helena
            Saint Kitts and Nevis
            Saint Lucia
            Saint Pierre and Miquelon
            Saint Vincent and the Grenadines
            Samoa
            San Marino
            Sao Tome and Principe
            Saudi Arabia
            Senegal
            Serbia Republic of
            Seychelles
            Sierra Leone
            Singapore
            Slovakia
            Slovenia
            Solomon Islands
            Somalia
            South Africa
            Spain
            Spain - Canary Islands
            Sri Lanka
            Suriname
            Swaziland
            Sweden
            Switzerland
            Taiwan
            Tanzania United Republic of
            Thailand
            Togo
            Tokelau
            Tonga
            Trinidad and Tobago
            Tunisia
            Turkey
            Turks and Caicos Islands
            Tuvalu
            Uganda
            Ukraine
            United Arab Emirates
            United Kingdom
            United Kingdom - Guernsey
            United Kingdom - Jersey
            United States
            United States Minor Outlying Islands
            Uruguay
            Uzbekistan
            Vanuatu
            Venezuela
            Vietnam
            Virgin Islands British
            Virgin Islands U.S.
            Wallis and Futuna
            Yemen
            Zambia
           
Norway (domestic)
RETURN SHIPPING CHARGE
NOK 100,-

HOW TO USE OUR RETURNS SERVICE
1. If you have placed your order via Guest Checkout, you will need to create an account. Otherwise, sign in as normal. Go to your Order History and click the ‘RETURN ITEMS’ button next to the order you want to return.
2. Select the products you want to return and provide a reason for return from the dropdown menu. Click ‘REVIEW RETURN’.
3. Select your preferred refund method and click ‘BOOK COLLECTION’.
4. You can now book collection online or over the phone. You will need to confirm your collection address and date for pick up.
5. You should now have a Returns Authorisation Number (RMF) – write this in the designated section on the return invoice that came with your order.
6. Pack the items. Use the original packaging provided to wrap the item(s) you are returning. Ensure the previous delivery label is covered with one of the returns labels. Don’t have a returns label or return invoice? Please contact Customer Care on +47 (00) 95 00 41 41 or email post@houseofhennie.com
7. Upon collection, hand the parcel and returns invoice to the driver. You will be notified by email once your return has been received and processed by HOUSE OF HENNIE AS at our distribution centre. If you need any assistance, please contact Customer Care on +47 (00) 95 00 41 41 or email post@houseofhennie.com
REFUNDS
All successfully returned items will be credited to the original payment method. The original shipping charges will not be refunded. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers, if your refund is being issued as HOUSE OF HENNIE AS credit, this will show on your account as soon as your refund is processed. If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us at Customer Care on +47 (00) 95 00 41 41 or email post@houseofhennie.com

RETURNS POLICY
Please read our return policy carefully to ensure you can proceed with your request as quick as possible.
All returns should be sent back to us in their original packaging provided.
You have 28 days from receipt of your order to request your returns number. You will receive your returns number by email. Unsuitable items must then be returned within 14 days of receiving your returns number.
Returns outside this window may be accepted at our discretion.
To ensure your return is covered by our returns policy and does not encounter a delay, items must be returned using the original packaging provided and from the same country to which they were delivered. Items returned from a different country may incur additional charges or be delayed by customs. You can return using any secure means but we may not accept liability.
If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy. You can also choose to receive your refund as a HOUSE OF HENNIE AS credit, which will enable you to purchase a replacement item quickly and seamlessly.
The item(s) should be returned in perfect condition, with all HOUSE OF HENNNIE and designer garment tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.
Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact Customer Care on +47 (00) 95 00 41 41 or email post@houseofhennie.comimmediately.
Where provided, any designer packaging such as authenticity cards, dust bags, and tags should be included in your return.
Products returns unmarked and in their original and undamaged packaging as this is considered part of the product.
If your item is faulty (i.e. received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact our Customer Care team.