As a multi-channel retailer, we appreciate how important it is to get your order delivered to you as soon and safe as possible.
Timings and costs
When check out please select your delivery country from the list of countries below and where requested your postcode to view your available delivery options and charges.
What countries do you deliver to?
EUROPE - EU ZONE
Northern Ireland (UK)
EUROPE - NON EU ZONE
Bosnia and Herzegovina
French Southern Territories
Holy See (Vatican City State)
Macedonia the Former Yugoslav Republic of
Moldova Republic of
Montenegro Republic of
Serbia Republic of
INTERNATIONAL - NON EU ZONE
Antigua and Barbuda
Central African Republic
Congo the Democratic Republic of the
Cote D Ivoire
Falkland Islands (Malvinas)
Isle of Man
Korea Republic of
Lao Peoples Democratic Republic
Libyan Arab Jamahiriya
Micronesia Federated States of
Northern Mariana Islands
Papua New Guinea
Saint Kitts and Nevis
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Sao Tome and Principe
Spain - Canary Islands
Tanzania United Republic of
Trinidad and Tobago
Turks and Caicos Islands
United Arab Emirates
United States Minor Outlying Islands
Virgin Islands British
Virgin Islands U.S.
Wallis and Futuna
Delivered in 5-10 working days.
FREQUENTLY ASKED DELIVERY QUESTIONS
What courier companies do you use?
We currently use BRING as our courier partner in Norway and DHL across the rest of the world.
Can deliveries be contact free?
Yes contact-free delivery is available to request from your courier upon delivery.
Do you gift wrap?
Our iconic packaging is perfect if your purchase is a gift. We offer an packaging option: black paper which are discreet, white cotton ribbons with a HOUSE of HENNIE lack stamp and following a white card with envelope.
Do I have to pay customs and import charges?
In order to assist customers, in Australia, Bahrain, Canada, China, Japan, Kuwait, Saudi Arabia, South Korea, Singapore, Switzerland, UAE, USA and Qatar, items are shipped on a DDP (delivery duty paid) basis and all prices shown include the relevant import taxes and duties (where the individual product or total order value is over the relevant country duty threshold).
The 10% goods and service tax (GST) levied by the Australian government on orders under AUD $1,000 will be paid by HOUSE of HENNIE on your behalf.
For all shipping destinations, duty is clearly itemised in your shopping bag and throughout the checkout process. Delivery outside of the EU and to the above listed countries may be subject to local import taxes, which are your responsibility where they apply.
If you are shipping to the US, Customs Duty has been pre-paid for you by HOUSE of HENNIE with no additional charges on delivery. Local sales tax will be charged on all orders at checkout in selected states where applicable. It is your responsibility as the customer to report any purchases of tangible personal property that have not been taxed by HOUSE of HENNIE and pay use tax on those purchases unless exempt under local state law.
Do you deliver to PO Box addresses?
No, we do not deliver to PO Box addresses. If you enter a PO Box address in Bahrain, Cyprus, Egypt, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey, United Arab Emirates or Yemen, you will be required to provide a valid telephone number. When your delivery arrives in the relevant country, our courier will contact you to obtain a physical address for delivery.
Do you deliver to BFPO addresses?
We can ship to BFPO addresses using our DHL delivery option.
Do you deliver to hotels?
Yes, we can deliver to your hotel.
Do I have to sign for delivery?
As HOUSE of HENNIE purchases may be delivered to addresses other than the billing address given by the cardholder, for example as with the case of a gift being purchased and addressed to a friend, as a security precaution, an email and a copy of the invoice will be sent to the cardholder's registered email address and home address, and we will require a signature upon delivery for all goods shipped.
Can I track my shipment?
It's easy to track your order by clicking the tracking link in your shipping email.
Why are shipping restrictions applied to some products?
Due to international trading agreements and regulations, HOUSE of HENNIE must adhere to some specific shipping restrictions.
We are required by EU regulation to obtain a CITIES (Convention on International Trade in Endangered Species of Wild Fauna and Flora) permit before items made from exotic skins can be shipped. This may cause a delay in processing your order. For further information, please contact email email@example.com.
Additionally, orders containing fine jewellery cannot be dispatched to Russia. Customers in Russia wishing to purchase fine jewellery must arrange for their shipment to be delivered outside of the Russian Federation.